Segmenting Critical Success Factors for ERP Implementation Using an Integrated Fuzzy AHP and Fuzzy DEMATEL Approach

Enterprise Resource planning (ERP) Systems as standard software packages have been welcomed in most of industries. Although implementation of these systems needs considering issues to achieve the success and planned aspiration levels. In order to identifying and classifying these issues as ERP Critical Success Factors (CSFs), various researches have been done and the importances of these factors were discussed. As considerable area, the degree of influence of factors involved in ERP project is a room for investigation. In this paper, with considering the degree of influence factors on each other, a hybrid model was proposed based on fuzzy analytical hierarchy process analysis and fuzzy DEMATEL to evaluate and assess the critical factors in ERP project implementation. Finding the cause and effect relationship between factors and the influence degree on each other was the main contribution of case study of current research on an Iranian steel company. In the case company the cause and grounds factor were identified as: “clear project plan”, “training and education”, “project champion”, “project team competence” and “organizational culture” by utilizing FAHP-DEMATEL hybrid model.